Delivery

We ship everything with DHL National/International or if you live in Berlin, through Green Circle.
The price depends on where you live and how large your order is. We calculate shipping costs at checkout for you, right before you pay.

All parcels are sent with tracking number and ensured up to 500€.

Free shipping within Germany for all orders above 80€.

What delivery time should I expect?

The package is usually ready for shipment within 3-5 days. In case of a higher order volume it may take up to 7 days. After shipping, the delivery time within Germany is usually 1-3 business days. For deliveries to EU countries outside Germany, the delivery time is usually 5-8 business days.

Is there an import tax if I live outside EU?

Goods shipped outside the EU may be subject to taxes, duties or other fees imposed by local laws or customs formalities. The recipient of your order is responsible for all customs formalities for importing the products and must also pay additional fees for international delivery, including import duty, customs import ticket, taxes, duties and other fees that may be charged outside the EU.

If your order gets stuck in customs, it is the recipient’s responsibility to contact the local customs office and pay additional fees or taxes to have the goods released. We recommend that you check the import duties in a country outside the EU before ordering products to be shipped there.


Returns

You can return any item for a refund or exchange, within 2 weeks of delivery. Please contact us, if you want to return an item and we will provide you with more information.

Please note that we can’t accept damaged items and shipping costs are non-refundable.

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